Refund & return policy

Returns

• Check the parcel when it arrives. If it is damaged, wrong or incomplete, refuse it in front of the rider, or tell us within 24 hours.
• A faulty product can be returned or replaced within its replacement period (shown on the product page), with its box, accessories and invoice.
• Products without a fault can be returned only if unopened and unused, within 3 days of delivery. The delivery charge is not refunded in that case.

Refunds

• Online payments are refunded to the same card, mobile wallet or bank account, within 7–10 working days after we receive and check the product.
• Cash on delivery orders are refunded by bKash, Nagad or bank transfer.
• If an order is cancelled before it is shipped, a paid order is refunded in full.

To start a return, contact us with your order number.